Each room has a television with a wide range of cable channels available.
A telephone is provided at your bedside and calls are charged to your account.
A nurse call system is installed in your room and can be activated from your bedside or in bathroom areas.
Newspapers and magazines of your choice are supplied on request and charged to your account.
Any incoming mail will be delivered daily to your room.
Prior to your admission, it is important to ring your insurance provider to ensure your coverage and clarify any excesses or shortfalls on your policy. Depending on your policy, some insurers will seek an “excess” payment on arrival to hospital. An excess is a contribution you are required to pay towards a claim you make on your insurance policy. Policy holders may opt to make this contribution in an effort to lower the cost of the premium. This is a contract between you and your insurance company, and as such the hospital cannot intervene. In addition, the patient is liable to cover any charges not covered under your insurance plan.
All your medications in their original containers, including herbal or over the counter medicines and nicotine replacement therapies. Also bring a list of your current medication from your community pharmacy or GP.
There is no ATM on site,therefore, it is recommended that you bring a small amount of cash with you.
It is also important that you notify us as soon as possible about any allergies, special dietary needs and/or communications requirements such as interpreter or translator.
Fasting means taking nothing by mouth including water. Your procedure may have to be cancelled if you are not fasting.
Has the correct accommodation been booked?
The hospital allocates accommodation in line with booking details from the Consultants secretary. Requested accommodation may not always be available.
If you have a broken skin area, are residing in a nursing home or are a known M.R.S.A carrier, please inform the consultants secretary or the hospital prior to admission as this may impact on your procedure.
Please inform admission staff if you have attended the hospital previously, either as an inpatient or on an outpatient basis. This will avoid duplication of records.
Your expected discharge date will have discussed with you by your consultant. We request your co- operation in vacating your room between 9am and 11am on the day of discharge. This gives us an opportunity to prepare for patients awaiting admission.
The hospital allocates accommodation in line with booking details from the Consultants secretary. Requested accommodation may not always be available.
If you are taking medications, please bring an up to date list from your chemist or your G.P. If this is not possible, we ask that you bring your medications (in their original packaging) to ensure there is no interruption in your medication regime.
Patients are advised to bring in well fitting slippers/shoes, not the slip on or backless variety. This is particularly important for patients undergoing lower limb surgery or those at risk of falls. We also advise that dressing gowns and night dresses should be no longer than mid-calf to avoid tripping when using crutches.
If your child is for admission, please bring along a favourite soft toy or a cherished article as this can be of comfort to them.
Camp beds are supplied for parents/guardians wishing to stay with their children.
When you arrive at the hospital, you will be directed to the Admissions Department. This is where you will be registered as a patient and your details entered on our computer. We will ask you personal questions such as; your name as it appears on your Birth Certificate/Marriage Certificate. People often have “known as names”, abbreviated names or even nicknames, but for safety we ask that all patients are registered as their name appears on their Birth or Marriage certificate. You will also be asked for your Next of Kin details.
Your admission to the hospital is arranged by your Consultant. We advise that you clarify the following with your Consultants secretary prior to admission.
Your child’s safety and well being are of the utmost importance to us. We hope that the following information will help you to prepare your child for their hospital admission. Discussing your child’s visit to the Bon Secours hospital, answering questions openly and honestly (according to his or her age) will help to alleviate fears and anxieties. Our booklet “Your Big Adventure at the Hospital” is available on our website or in hard copy on the ward and will familiarise your child with what to expect once here. Please bring along a favourite soft toy or cherished article as this can be of comfort to them. Parents may remain in the unit with their child. Restaurant facilities are available to you during your stay. We ask that you adhere to our safety precautions and ensure that your child is supervised in the restaurant and other facilities.
A choice of meals will be available to you. If you have any special dietary requirements you should inform your nurse. Every care is taken to ensure that the food you eat while in hospital is safe and wholesome. We will ask you to state your name and date of birth prior to receiving any special dietary meals; again this is to ensure that you receive the correct meals, as intended for you.
If you have been advised by the healthcare team to fast or to avoid certain foods, please adhere to these guidelines. Meals are served at the following times:
Breakfast 07.30 am – 08.00 am
Lunch 12.00 pm – 12.45 pm
Evening Meal 04.45 pm – 06.00 pm
Only food supplied by the hospital should be eaten by patients staying in hospital. The Hospital will not accept any responsibility for food eaten by patients that has not been produced by the hospital.
Pastoral Care is an integral part of the holistic care provided by Bon Secours. This ministry is available to all patients and their loved ones, while respecting each person’s religious freedom, personal convictions and culture. The Pastoral Care Department is staffed by professionally trained Healthcare Chaplains, a member of the local Parish Clergy and a Church of Ireland Minister. Ministers and Leaders of other faith/spiritual traditions can be contacted to visit, on request. Our Healthcare Chaplains visit patients in their rooms (unless specified otherwise) and offer the opportunity for emotional or spiritual support, prayer or just a listening ear.
The Sacraments of the Catholic Church is administered according to the needs and desires of individual patients. Daily Mass is celebrated at 9.30 am in the hospital Chapel and Holy Communion is distributed in patients rooms to those who wish to receive. Our Chapel is located on the ground floor and is open 24 hours a day, providing an oasis of calm for prayer and reflection. All are welcome. All services are transmitted from the Chapel to patients’ rooms on. T.V. Channel 7. During the day reflective music is also available on the same channel.
When you arrive in hospital we plan to get you home to your comfortable and familiar surroundings. We endeavour to reach your designated goals every day to ensure that you make a speedy recovery, here and at home.
We ask that you make arrangements with your family/escort to bring you home no later than 11.00am on the morning of your set discharge date.
Read over any information leaflets relevant to your condition/procedure? Ask your discharging nurse or doctor any questions or queries you may have about how to care for yourself at home?
Discharge letter to give to your GP in the community
Follow up instructions
A prescription if needed
If you have a wound, what care is needed? Have you stitches or clips that need to be removed?
Do you need an outpatient appointment or follow up care?
Your doctor will give you a new prescription when you are discharged from hospital. A copy of this prescription will be sent to your GP as your medications may have changed while in hospital. To avoid taking the wrong medications ask your community pharmacist to check any medication you have at home and destroy those you no longer need. There is an outpatient pharmacy service available at the hospital should you wish to have your prescription dispensed before you go home. Opening hours are 10.00m – 4.00pm, Monday to Friday.
For more information, please see our Essential Information For Patients booklet.
We hope that you had a great experience in the Bon Secours Galway and would value your feedback. If you can make any suggestions as to how the service we provide could be improved, please also tell us using the patient experience survey. We are committed to continuous quality improvement and listening to the voice of the patient is key to ensuring that we offer the best possible service to our patients. All in-patients are invited on admission to participate in an on-line post discharge survey. We would be grateful if you would take the time to complete the “Patient Experience Survey” to ensure that we continue to develop and improve our services. Your input and opinion is valued and will be communicated to the wards.
Bon Secours Hospital Galway welcomes comments, compliments and complaints from our patients and their families. The principal of using comments, compliments and complaints is an opportunity to inform service provision and to continuously improve the quality of care and service provided to our patients. All patients have the right to complain about any aspect of their care and to have the complaint investigated. Patients will be informed of the outcomes and resolutions where possible. All complaints, criticisms or suggestions, whether verbal or written are taken seriously, handled appropriately and sensitively and will be treated with the strictest of confidence. Please write to the Mr Gerry Burke, CEO, Bon Secours Hospital Renmore, Galway,.
A patient or staff member may report any quality or safety issue to the Hospital Manager or to our accrediting body the Joint Commission International by email to jciquality@jcrinc.com or by post to Quality and Safety Monitoring Joint Commission International Accreditation 1515W. 22nd Street, Suite 1300W Oak Brook, IL60523, USA.