Explore the features and services of your hospital with our detailed visitor guides
Hospital Staff
Our hospital is staffed around the clock by highly trained professionals. With a consultant medical team and a wide range of specialists, including nurses, doctors, pharmacists, physiotherapists, and more, we are here to meet all your healthcare needs. All staff wear identification badges for security purposes and will introduce themselves when entering your room.
Your Room
Your room will be booked based on your insurance coverage and availability. While we strive to meet requests for specific room types, this may not always be possible. Each room is equipped with:
- Television offering a variety of channels
- Telephone at your bedside (outgoing calls are charged to your account)
- Nurse call system, which can be activated from your bedside or bathroom for assistance
Mail is delivered to your room daily, and a mobile shop visits wards each morning to provide newspapers and magazines.
Patient Diet, Nutrition, and Meal Times
Our catering and dietetic teams have designed a menu to meet your nutritional needs and preferences. If you have any special dietary requirements or food allergies, please inform your nurse or doctor. If you need advice on therapeutic diets, a dietitian is available for consultation.
Meals are served at the following times:
- Breakfast: 07:30 a.m. – 08:00 a.m.
- Lunch: 12:00 p.m. – 12:45 p.m.
- Evening meal: 04:45 p.m. – 06:00 p.m.
Please note: Only food supplied by the hospital should be consumed to ensure it meets safety standards. If you have been advised to fast or avoid specific foods by your healthcare team, please follow those guidelines carefully.
For Paediatric Patients
Your Child’s Stay
Your child’s safety is of the utmost importance to us. We encourage you to stay with your child during their hospital visit. Parents may remain in the unit with their child, and restaurant facilities are available for your convenience. Please ensure your child is always supervised in public areas.
Preventing Falls for Children
Children are at an increased risk of falling in an unfamiliar environment. To ensure your child’s safety:
- Always keep cot sides up when leaving your child, even for a few moments.
- Ensure your child is secure in their buggy or high chair.
- Accompany your child to the bathroom if they have had surgery or an IV drip.
Meals for Children
Your child’s meals will be tailored to their specific dietary needs. Please inform staff of any food allergies or special requirements.
Safety in a Hospital Environment
For your safety, please be mindful of the differences between the hospital environment and your home:
- Hospital beds are narrower and higher, so be cautious when getting in and out.
- Many furniture items are on wheels, so avoid leaning on them unless secure.
- Use the nurse call button located by your bed and in the bathroom for assistance.
- Always wear shoes or slippers (flip-flops are not permitted).
- Make sure staff check your identity (name, address, and date of birth) before any procedure or treatment.
- Hand hygiene is crucial—don’t hesitate to remind staff to wash their hands.
- If you notice any faulty equipment, report it to staff immediately.
- In the event of a fire, follow staff instructions and use the clearly marked fire exits (avoid elevators).
Preventing Falls
We take special precautions to reduce the risk of falls during your stay. To help prevent falls:
- Use the nurse call system if you need assistance getting out of bed.
- Wear non-slip footwear.
- Keep cot sides up if you are staying with a child.
- Ensure your child is accompanied when walking, especially after surgery.
A falls prevention video is available on Channel 17 of the hospital's TV system.
Preventing Infection
Preventing infection is a top priority, and we have a dedicated Infection Prevention and Control Team. To help reduce the risk of infection:
- Always practice hand hygiene, and don’t hesitate to remind others.
- Inform staff if you have a history of MRSA or VRE.
- Notify admissions if you experience vomiting or diarrhoea within 48 hours before your planned admission.
- Ask family and friends who are unwell to refrain from visiting.
- Avoid having visitors sit on your bed or other patients' beds.
Smoking Policy
Our hospital is a smoke-free facility. Smoking, including the use of e-cigarettes, is only permitted in designated areas near the main entrance.
Your Right to Confidentiality
We are committed to protecting your privacy. All discussions regarding your care and treatment will be conducted in a confidential manner. If you have any concerns regarding your privacy or the confidentiality of your medical information, please inform a member of the hospital staff.
Participation in Your Care
You have the right to be fully involved in your care and treatment decisions. If you wish to have your family participate in your care, this will also be respected. You can expect to be informed of:
- Results of investigations
- Treatment plans
- Risks, side effects, and recovery prospects
Consent
When you are admitted, your general consent for care is assumed. For surgical procedures, anaesthesia, or participation in research, you will be asked to provide informed consent. If you do not understand a procedure, please ask your consultant for further clarification.
Pain Management
If you experience pain during your stay, it is your right to have it assessed and managed. Inform your consultant or nurse if your pain is excessive, and they will take appropriate action.
Pastoral and Spiritual Care
Our Pastoral Care Team is available to provide emotional and spiritual support during your stay. The team includes chaplains from various faiths, and representatives of other faith traditions can be contacted upon request.
The hospital chapel is located on the ground floor and is open 24 hours a day for prayer and reflection. Daily Mass is celebrated at 11:00 a.m. (Channel 13 on your TV).