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Bon Secours Hospital Cork
Net Promoter Score
Bon Secours Health System values feedback from all patients and we welcome direct feedback. It is also important to us that we capture feedback from patients in a way that is completely independent so that we can measure patient experience and provide actionable insights to continually improve patients care across our health system.
In order to ensure that the process is completely independent, Bon Secours Health System invites recent patients to participate in this anonymous programme via email and SMS. These surveys and subsequent results are managed by MEG.
The results are then aggregated into a score, and trends in this score are monitored over time to ensure that quality is maintained. Any actionable insights are compiled for the Quality Department which then takes action to improve any areas that do not meet the standards that are expected from our health system.
The Net Promoter Score is the world’s leading metric for measuring customer satisfaction and loyalty. This is the key overarching metric we use. We are very proud that Bon Secours Health System falls into the exceptional category, when compared with industry norms. Our NPS score for full year 2025 is 86.
95.4
Human Dignity
95.4
Integrity
92.8
Compassion
92.5
Service
Patient testimonials
The medical professionals care and kindness was beyond words. It has been an experience which is exceptional.
I was treated very well and everyone I dealt with were warm and caring, I was a person not just another body passing through.
Staff were all very friendly and helpful. Taken on time and kept up to date on what was happening at all times. Toast and tea the best meal ever after a procedure!
Everything was flawless, the hospital facilities and all the staff were incredible. I cannot fault any part of my experience there.
Staff took the time to explain everything and never rushed me. Always friendly to me but also to my family attending. All staff showed great interest in my wellbeing making me feel much safer as I am an elderly patient.
86
Net Promoter Score
The Net Promoter Score (NPS) measures how likely you are to recommend our hospital to others. We pride ourselves on our expertise and care, as we persistently strive to surpass your expectations.