Previous Patient
Bon Secours Hospital Cork
Net Promoter Score
Bon Secours Health System values feedback from all patients and we welcome direct feedback. It is also important to us that we capture feedback from patients in a way that is completely independent so that we can measure patient experience and provide actionable insights to continually improve patients care across our health system.
In order to ensure that the process is completely independent, Bon Secours Health System invites a number of recent patients to participate in this anonymous programme via email and SMS. These surveys and subsequent results are managed by Cemplicity.
The results are then aggregated into a score, and trends in this score are monitored over time to ensure that quality is maintained. Any actionable insights are compiled for the Quality Department which then takes action to improve any areas that do not meet the standards that are expected from our health system.
The Net Promoter Score is the world’s leading metric for measuring customer satisfaction and loyalty. This is the key overarching metric we use. We are very proud that Bon Secours Health System falls into the exceptional category, when compared with industry norms. Our NPS score for full year 2025 is 86.
Patient experience survey 2024 - topline results
Number of results: 10
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Cleanliness of room / ward - 99%
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Treated with kindness, respect and dignity while in hospital - 98%
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Staff worked well together - 98%
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Confidence and trust in doctors and nurses - 98%
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Involved in care and treatment - 96%
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Identity confirmed at all stages of treatment - 99%
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Told how to take medication - 94%
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Who to contact if worried after leaving hospital - 93%
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Information to manage condition after discharge - 87%
I have spent several occasions in the Bons Cork for various treatments over the years. It is an exceptional hospital with wonderful staff.
They were all fabulous, in every facet of care, from introduction, to ensuring I had a lunch when my check in time was after lunch, explaining procedures & how measurements were to be taken.
86
Net Promoter Score
The Net Promoter Score (NPS) measures how likely you are to recommend our hospital to others. We pride ourselves on our expertise and care, as we persistently strive to surpass your expectations.