Our commitment to you
- Access to care in a safe and secure environment free from any type of discrimination on the basis of age, race, gender, marital status, religious belief, sexual orientation, disability, family status or membership of the Traveller Community.
- Considerate and respectful care is provided to enhance your stay in our facilities.
- We will ensure the protection of your privacy and confidentiality of information related to your medical care.
- A clear explanation of your condition, proposed treatments or procedures, the benefits and any potential risks of the proposed treatments, alternatives, expected recuperation and the likelihood of success of treatments or procedures.
- We will support you and any person you nominate on your behalf to make informed decisions to proceed with or to decline treatment in accordance with our values and mission.
- We will support and promote you and your family in care processes to the extent that you wish.
- We will provide the services of the Pastoral Care Team while respecting each person’s religious freedom, personal convictions and culture.
- We will respect the choices and decisions patients make either by themselves or those to whom they empower to make decisions on their behalf in respect of their care plans.
- Attentive, courteous responses to any concerns or complaints you and your family may have.
- If the services of a translator are required then we will provide one for you.
- As a training hospital, students and trainees may be part of your care team with your consent.
- We will respect your right to seek a second opinion and your right to decline or discontinue treatment.
- Diagnostic tests or services not available at the hospital may be conducted at other sites. You will be informed if this need arises.
- In the event of you developing a serious complication, transfer to an appropriate approved facility will be arranged.
- We will inform you of any unanticipated outcomes that may have occurred during the course of your care and treatment.
- We will provide you with needed help if you have vision, speech, hearing, or cognitive impairments in accordance with the Assisted Decision-Making (Capacity) Act 2015 amended 2022.
- We will respect your right to refuse any treatment.
We request the following from you
- Attend the hospital at your appointed time and bring any relevant information given to you by your Consultant or GP. Inform us of any changes to your personal details.
- If you are unable to attend for your appointment, notify the Admission’s Department as soon as possible.
- In order to determine appropriate care, you will be asked to provide information to healthcare staff. Please answer as fully and honestly as possible.
- Inform the Consultant/Non-Consultant Hospital Doctors/Nurses of any treatment you are receiving or any medication you are already taking.
- Tell us if you have made an Advanced Care Directive or if another person has been given Enduring Power of Attorney for Healthcare or Legal Guardianship for you or if you have a Co-Decision or Decision-making Assistance or Representative Agreement in place.
- Obtain permission from the nursing staff on your ward before leaving the ward.
- Treat staff, fellow patients/residents, carers and visitors politely and with respect. We will not accept violence, racial, sexual or verbal harassment.
- Complete insurance reimbursement forms (if applicable).
- Settle the hospital account before departure.
- Observe the hospital No Smoking policy.
- Help us maintain high standards of safety, hygiene and tidiness in the hospital and grounds.