Quality & Risk Department

The Quality and Risk Department co-ordinates and supports all quality activities and initiatives in accordance with international and national best practice. There is a strong commitment to the delivery of quality patient care based on the values and mission of the hospital. Quality and patient safety is the cornerstone of the culture of Bon Secours Hospital, Tralee.

Each one of us has a responsibility to make healthcare safe. The Bon Secours Hospital Tralee has put many measures in place to keep you safe and prevent errors in your care, but we also need you to work with us to keep you safe.

 

Services offered

We endeavour to provide the highest level of patient care available. Our consistent objective is the provision of the best achievable outcomes for patients using performance measurement, clinical audit and benchmarking against national and international standards.

 

Accreditation

The Bon Secours Hospital Tralee has been awarded accreditation from the Joint Commission International (JCI), who are a recognised Gold Standard and the worldwide leader in improving quality in health care. This award underpins our commitment to monitoring the quality of patient care, ensuring a safe environment and continually working to reduce risks to patients and staff.

 

The accreditation process stimulates continuous, systematic improvements in an organisation’s performance and the outcomes of patient care by applying internationally agreed standards which are adapted to local needs and which are continuously monitored. We foster and develop collaborative working within the Hospital in achieving quality standards and continuous improvements.

 

Patient Feedback

The Quality and Risk Department has responsibility for the monitoring and management of patient feedback.  Patient feedback is used to enhance and improve the quality of services we deliver. The hospital welcomes comments, compliments and complaints from all service users; the principle of using these is an opportunity to inform service provision and to continually improve the quality of care and service to all.

 

All complaints whether oral or written shall be taken seriously, handled appropriately and sensitively.  If you feel your compliant is not satisfactorily resolved by the hospital you can subsequently appeal to the Group Director of Quality and Safety for the Bon Secours Group.

 

A patient, staff member or a member of the public may report any quality or safety issue with the Bon Secours Hospital Tralee to its accrediting body, via email or mail to jciquality@jcinc.com or Quality and Safety Monitoring, Joint Commission International Accreditation, 1515 West 22nd Street, Suite 1300W, Oak Brook, IL 60523, USA.

 

Contact Information

-Please contact the Quality & Risk Department through switchboard telephone number (066) 7149800

-Opening Hours: Monday to Friday 09:00 to 17:00

-Breda Doyle, Quality & Risk Manager

 

Bon Secours Hospital Tralee is committed and acknowledges its responsibility to managing and conducting their work activities in such a way to provide a safe and healthy working environment for all patients, employees, contractors, visitors who may require our services or visit our premises.

The hospital recognises it obligation and duties as an employer to direct, manage and ensure as far as is reasonably practicable the safety, health and welfare of all employees, members of the public and contractors who may attend our premises as required under the Safety, Health and Welfare at Work Act 2005.

Opening Hours

Monday-Wednesday 8.30am-2.30pm

Contact Information

  • Maria Carmody, Fire Health & Safety Officer
  • Phone Number: 066 7164506
  • Email address: mcarmody@bonsecours.ie

To read our Essential Information For Patients Booklet, please click here 

 

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