Bon Secours Hospital Galway welcomes comments, compliments and complaints from our patients and their families. The principal of using comments, compliments and complaints is an opportunity to inform service provision and to continuously improve the quality of care and service provided to our patients. All patients have the right to complain about any aspect of their care and to have the complaint investigated. Patients will be informed of the outcomes and resolutions where possible. All complaints, criticisms or suggestions, whether verbal or written are taken seriously, handled appropriately and sensitively and will be treated with the strictest of confidence. Please write to the Mr Gerry Burke, CEO, Bon Secours Hospital Renmore, Galway,.